Orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email if all products in the order are in stock. You will receive another notification when your order has shipped.
Send us an email for more information on delivery time for products on backorder.
We currently ship within the EU. If you want your products to be shipped but the webshop does not offer shipping for your location on your order, please contact us so we can give you a shipping quote.
You can skip the shipping fees with free local pickup at our shop at the Hoefkens 6A in Helmond, 5707AZ. ONLY WITH AN APPOINTMENT.
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up (if all products are in stock) within 5 business days. We will send you an email when your order is ready.
Orders with back-ordered products can be picked up in batches. Contact us if you want to pickup your products in stock.
When your order has shipped, you will receive an email notification from our shipping partner which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your Track and Trace within 5 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Returns are accepted for 14 days after the customer received or picks up the package. The products must be in like-new condition and arrive back in like-new/saleable condition. If a mistake or manufacturing defect return is authorized Dutchvanparts will cover the return shipping costs.
Returns are not accepted on products that have been drilled or modified. This would include items like Cargo Boxes that are drilled for mounting etc.
In the event, a return is authorized for reasons outside of manufacturing, packaging, insurance, and shipping costs will be the responsibility of the customer. All refunds will be processed once the product is received back at Dutchvanparts in like-new condition and free from damage. Please email firstname.lastname@example.org for a return authorization before shipping.
Any modifications, damage, or holes drilled into a vehicle to mount or use a Dutchvanparts product or third-party products are the sole responsibility of the owner. Dutchvanparts will not refund, pay, repair, or make any sort of remedy for a vehicle that has been modified in the event of a return.
Orders paid using Paypal or Credit Card which are canceled will be charged a 3,5% restocking fee. Dutchvanparts is not able to recover the processing fees on the transaction. Due to the high cost of our products, it can be serval hundreds of dollars for our business. This fee is not refundable and is what we are charged when someone cancels an order.