Orders paid using Paypal or Credit Card which are canceled will be charged a 3,5% restocking fee. Dutchvanparts is not able to recover the processing fees on the transaction. Due to the high cost of our products, it can be serval hundreds of euros for our business. This fee is not refundable and is what we are charged when someone cancels an order.
Orders are processed within 5 business days (excluding weekends and holidays) after the payment has been received. You will receive a notification email when your order has shipped or is ready for pickup.
Send us an email for more information on delivery time for products on backorder.
Parcel or Freight
Orders will be shipped by either pallet or parcel depending on the product and/or order size. Certain products are only shipped by pallet. Adding such a product to your order will automatically mean a pallet shipping price will be calculated at checkout.
Parcel shipping prices are calculated per product as most products are very large and can not be combined into one parcel. Large orders of only parcel products may still be shipped on pallets for better shipping efficiency.
Find information on the shipping type (pallet, parcel or pick up only) under ‘Additional Information’ on each product page.
We currently ship within the EU. If you want your products to be shipped but the webshop does not offer to ship for the location on your order, please contact us so we can give you a shipping quote.
Our products are also available in the USA, for more information go to www.dutchvansusa.com
Local Pick Up
You can skip the shipping fees with free local pickup at our shop at the Hoefkens 6A in Helmond, 5707AZ. ONLY WITH AN APPOINTMENT.
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up (if all products are in stock) within 5 business days. We will send you an email when your order is ready.
Orders with back-ordered products can be picked up in batches. Contact us if you want to pickup your products in stock.
When your order has shipped, you will receive an email notification from our shipping partner which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your Track and Trace within 5 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Returns are accepted for 14 days after the customer received or picks up the package. The products must be in like-new condition and arrive back in like-new/saleable condition. If a mistake or manufacturing defect return is authorized Dutchvanparts will cover the return shipping costs.
Returns are not accepted on products that have been drilled or modified. This would include items like Cargo Boxes that are drilled for mounting etc.
In the event, a return is authorized for reasons outside of manufacturing, packaging, insurance, and shipping costs will be the responsibility of the customer. All refunds will be processed once the product is received back at Dutchvanparts in like-new condition and free from damage. Please email email@example.com for a return authorization before shipping.
Any modifications, damage, or holes drilled into a vehicle to mount or use a Dutchvanparts product or third-party products are the sole responsibility of the owner. Dutchvanparts will not refund, pay, repair, or make any sort of remedy for a vehicle that has been modified in the event of a return.